Unprecedented Winter Storm Causes Cellular Outages Across All Major Carriers in Texas


AT&T confirmed to Austin’s KVUE that some customers were experiencing outages due to the snow, ice, and cold temperatures affecting the area.

“We continue to closely monitor Winter Storm Uri. Commercial power outages and damage from snow and ice may be affecting service for some wireless and wireline customers. Technicians are deploying generators as needed, and are working to restore service as quickly and as safely as conditions allow. Our Network Disaster Recovery (NDR) team is on standby and prepared to deploy additional assets if needed.”



Verizon also confirmed to KVUE that it was experiencing outages but added that most of its customers still had cellular service.

“Despite widespread power outages throughout Texas, Verizon’s network is performing well in the Austin area. Our backup generators and redundant fiber rings for cell sites and switching centers are serving their intended purpose and keeping the vast majority of the network running and customers and first responders connected.”



T-Mobile is working on solutions to remedy the outages that are occurring across the state. T-Mobile has the largest number of reported outages, according to the Down Detector website. According to Houston’s ABC13, the company is cooperating with utility providers and transportation agencies.

Worse Before It Gets Better

The winter storm that left Texas without power, intermittent internet connections, and widespread cellular outages is far from over. Another storm is poised to hit the state, bringing low temperatures and a mix of snow, sleet, and freezing rain.

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Winter Storm Cellular Outage Verizon ATT TMobile Credit: ChangJr LIN / Shutterstock